Providing Dallas Medical Practices with Trusted IT, Computer, Security and EMR support since 2006
- Medical Practices and Dental Clinics have been our SPECIALITY for more than 15 years.
- Our Average Response Time from a Level 3 Engineer was less than 2 minutes for any business critical issue over the last 3 years.
- We can help you meet HIPAA and security compliance, and train your staff as part of your support plan
- We have worked with and supported top EMRs
- We offer flexible, fixed-cost, tailored-to-your-needs support options
- We guarantee your satisfaction or get 100% of your money back. No questions asked.
CALL US TODAY AT 469-589-9669 FOR A FREE IT NETWORK & SECURITY ASSESSMENT
Our Services
10 Reasons to Choose Dallas IT Support Pros to Support Your Computer Network
We SPECIALIZE In IT Support For Medical Practices and Dental Clinics.
That means we understand the systems you work with and can make them work seamlessly to eliminate extra steps, work-arounds and manual labor. We work directly with your EMR vendor (MDI IntelleChart Pro, Optovue, Ellex, Dentrix, OpenDental, eMDs, Updox MyMedAccess, AthenaHealth, inSynch, NextGen, Epic MyChart, InstaMed, etc.) to resolve all the software / hardware related issues. We also have tech support available LIVE 24/7/365 since we know most don’t work the normal “9-5” day, and can help you maintain the freedom to work remotely while making sure you meet compliance standards for data security and backups.
Swift Response.
We have invested in the best support tools and the best engineers in the market to deliver our clients the responsiveness they need. Our Average Response Time from a Level 3 Engineer was less than 2 minutes for any business critical issue over the last 3 years. Get a $100 credit towards your monthly support plan if we do not meet this response rate.
HIPAA Certified Level 3 Engineers.
Our lead engineers are not only the best at what they do, but are also HIPAA CERTIFIED. We help your business meet the HIPAA Compliance requirements. All of our support plans include HIPAA Compliance training for your employees at no extra cost.
Vendor Liaison & Vendor-Agnostic.
As part of our One Vendor – One Call policy, we work with all of your technology vendors like your EMR software provider, Medical device vendors, Internet Service Provider, Telephone service provider, etc. to resolve any/all of your software / hardware related issues leaving you with the freedom to focus on the core of your business, but not on the IT / Technology issues.
Our Monthly Invoice will be less than the Monthly Savings we show.
With years of industry experience and excellent vendor partnerships that we have, most of our clients save a considerable amount of money via volume discounts that is greater than or equal to our Monthly Invoice when they switch to our preferred Internet Service Provider, VOIP provider, Backup & Disaster Recovery, Print Service, etc.
Zero Risk Contracts.
We offer flexible, fixed-cost, tailored-to-your-needs support contracts. Our Zero Risk Contract model offers the flexibility you deserve as a business owner. With this model, you can cancel the contract anytime, any day from the service start date if we do not meet the service level requirements. If you are not satisfied with our level of service, you get a 100% credit towards to your next invoice from us, no questions asked.
No Geek-Speak.
You deserve to get answers to your questions in PLAIN ENGLISH, not in confusing technical terms. Our Engineers will also not talk down to you or make you feel stupid because you don’t understand how all this “technology” works. That’s our job!
We Will NOT Hold You Hostage.
Many IT companies do NOT provide their clients with simple and easy-to-understand documentation that outlines key network resources, passwords, licenses, etc. By keeping that to themselves, IT companies hold their clients “hostage” to scare them away from hiring someone else. This is both unethical and unprofessional. As a client of ours, you will be provided with full, written documentation of your network and all the resources, software licenses, passwords, hardware, etc., in simple terms so YOU can understand it. We keep our clients by delivering exceptional service – not by keeping them in the dark.
Peace Of Mind.
Because we monitor all of our clients’ networks 24/7/365, you never have to worry that a virus has spread, a hacker has broken in or a backup has failed to perform. We watch over your entire network, taking the management and hassle of maintaining it off your hands. This frees you to focus on your customers and running your business, not on your IT systems, security and backups.
No Nickel-And-Diming.
We don’t Nickel & Dime, but in fact we provide unlimited remote support as part of our Support Plans resulting in SWIFT support avoiding the wait time for the engineer to show up. We include services many other IT firms charge for, which is on-site support, advanced cyber security protections, employee cyber security awareness training, documentation, etc.
See what other business owners are saying about us…
Not Ready To Call Us Just Yet?
If so, we would at least like to give you a copy of our recently published report, 21 Consumer Awareness to choose an Honest, Reliable IT Services Company.
Even if you aren’t ready to make a change right now, this book will give you important questions you should ask your current IT person to make sure that their policies, procedures and service standards won’t leave you vulnerable to expensive problems, lost data, viruses, hacker attacks and a host of other problems.
Simply fill out the form here and download your copy today!
